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Insurance and Billing Information and Frequently asked Questions

Q: What if I am experiencing a Mental Health Emergency?

A: CMHS provides emergency brief assessment/triage as part of our CORE service (will not be billed to insurance). If you are in crisis or have an emergency please contact us during our usual hours of M-F from 8:30 a.m. - 4:30 p.m. We can arrange for you to meet with our daily on-call therapist to discuss the nature of your concerns, provide helpful interventions, and discuss options and recommendations that meet your clinical care requirements. If you are in need of emergency service at other times, please see our website @ for more information as to how to Access Emergency Services. If you are in a serious and life threatening emergency, please bypass this information and call 911.

Things to know about CMHS Insurance and Billing:

  • Before we can schedule your initial appointment, we will require your insurance information.
  • Present Insurance ID card at time of service.
  • Claims are automatically filed for participating plan primary coverage. CMHS will also submit claims for insurance(s) you have in addition to your primary coverage for services rendered at the Counseling Center.
  • The student is responsible for co-payment or other fees upon visit which can be paid in full at the time of the visit by cash, credit, or Husky Bucks or paid later via the student fee bill.

Q: What does "fee-for-service" mean?

A: Method of charging whereby a physician or other provider bills for each encounter or service rendered.

Q: What health insurance plans does CMHS participate with?

A: Health Insurance Plans CMHS accepts:
We are currently a participating provider to most plans of Aetna, Blue Cross/Blue Shield, Cigna, CT Medicaid, United Healthcare, and United Behavioral Health. Also, the University of Connecticutís Student Health Insurance Plan (SHIP) administered by Consolidated Health Plans, Inc.

  • Your co-payment, deductible and/or co-insurance responsibilities would apply.
Insurance Group

Q: What if I donít have a plan you participate in or accept?

A: Your co-payment, deductible and/or co-insurance may be at a greater financial cost to you under the out-of-network benefits or you may not have any out-of-network coverage. We highly recommend you contact your plan or CMHS Insurance Coordinator to know your covered benefit before your first appointment.

  • You may choose to enroll in the Student Health Insurance Plan which provides unlimited Behavioral Health coverage with the co-pay/deductible waived for services on campus.
  • Utilize your Out-of-Network benefits.
  • Review referral options.
  • Some plans provide a "student away from home" benefit; if your insurance has this provision; authorization will be required for our services and your out-of-pocket cost may be as low as your participating benefits.

Q: What is an EOB (Explanation of Benefit)? Where does it go?

A: The EOB is a record of the fee the doctor requests, the copay you pay, the amount the insurance company agrees to pay to the provider, and any remaining amount to be written off or billed to you, the patient. An EOB looks a lot like a bill, because it is a detailed account of the billing process. This document may indicate type of service provided, but does not include detailed clinical information.

The person responsible for paying the bill (often the policy holder), will receive an EOB.

Q: What are CORE services?

A: Non-billable service CMHS provides at no charge:

  • Mental Health Screenings
  • Triage and Brief Assessment (Routine and Emergency)
  • Stress Management Clinic
  • End of the Semester Drop-In Groups
  • Workshops and Seminars
  • Consultation (Faculty, Staff, Students, Family, Administrators)
  • Advocacy and Referral
  • Topical Outreach Groups (vary by semester but have included, STRONGER, Grief Group, Recovery Community, International Chat)
    • For other services CMHS utilizes Insurance billing

Q: Federal Pell Grant

A: A Pell grant is a form of financial aid given by the federal government, is based on financial need and does not need to be repaid, fees are waived. Students must submit to CMHS a copy of their Federal Pell Grant (located: UC student financials >Online Term Fee Bill). When applicable, health insurance will be billed for services rendered.

Q: Will I be charged if I donít show for my scheduled appointment?

A: Failure to cancel a scheduled appointment 24 hours prior to appointment time will result in an automatic charge to your student fee bill of $15.00.

Please contact CMHS minimally 24 hours prior to your appointment if you need to cancel so that we may offer that time to another student in need.

Q: Who do I contact with Mental Health Insurance questions?

A: Contact: Irene Benza, CMHS Insurance Specialist, @ 860-486-4705

Q: Where are you located?

A: Our current location is:

Counseling and Mental Health Services
Arjona building near Mirror Lake
337 Mansfield Road, Unit 1255
4th floor
Storrs, CT, 06269-1255

Phone: 860-486-4705
Fax: 860-486-9159

The above information is unique to the Counseling Center only.

For Information about the University-sponsored Insurance Plan or Student Health Service Insurance & Billing; please go to: