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The University of Connecticut
Counseling and Mental Health Services


Administrative Services Specialist II

Clerk-Typist


Administrative Services Specialist II

JOB SUMMARY

The University of Connecticut at Storrs, Counseling & Mental Health Services (CMHS) is seeking an Administrative Services Assistant II (UCP IV) for a permanent twelve-month position, as part of a multidisciplinary, multicultural university campus-based mental health team. Under the general direction of the CMHS Director, responsibilities include: coordinating all aspects of CMHS’ behavioral health billing and insurance management system including processing pre-authorizations and referrals for patient and other pertinent paperwork and/or records; reviewing for accuracy, completeness and compliance with all relevant regulations, and policies and procedures; identifying and following up for resolving problems; preparing data-based reports; coding; supervising the maintenance and coordination of complex filing systems, records, and insurance/financial data systems which are computerized; and performing other duties as assigned by supervisors.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

  1. Coordinates all aspects of the Counseling and Mental Health Services (CMHS) billing and insurance management, including processing pre-authorizations and referrals for patient and other pertinent paperwork and/or records; reviewing records for accuracy, completeness and compliance with regulations, policies and procedures; identifying and following up to resolve problems; providing financial coaching/counseling; and referring unusual or difficult problems to supervisor.
  2. Serves as a primary resource regarding policies and procedures relating to the behavioral health billing and patient insurance regulations, with responsibility to interpret such policies and procedures to guide agency decision making.
  3. In assigned area of responsibility: Reviews operating procedures for efficiency and effectiveness; makes minor changes or recommends major changes or improvements; and participates in planning and decisions regarding new or changed procedures.
  4. Devises, modifies, and/or supervises the maintenance and coordination of complex filing systems, records, and insurance/financial data systems which are computerized.
  5. Prepares narrative and informational reports, as needed or requested; compiles, processes, and organizes credentialing files for all CMHS providers.
  6. Screens correspondence, records and other documents for appropriate action and works with administrators to determine proper response or to resolve problems and makes referrals as appropriate.
  7. Responds to requests for information and provides assistance in solving a variety of problems of ordinary difficulty, based on knowledge of the procedures, practices and past experience.
  8. Communicates regularly with other University offices and/or outside agencies to request or provide information or to clarify procedures.
  9. Drafts or independently composes and/or edits routine correspondence and other documents for supervisor's review and/or signature; as delegated signs supervisor's name to correspondence, requisitions, vouchers, and makes routine decisions in supervisor's absence.
  10. Performs routine administrative functions of the office, coordinates work flow, and processes administrative paperwork.
  11. Assists in planning and carrying out related support activities, such as meetings, conferences, interviews; makes all necessary arrangements, including travel, and coordinates details.
  12. Maintains strict behavioral health confidentiality standards in all duties.

MINIMUM ACCEPTABLE QUALIFICATIONS

  1. Current certification in billing/coding (ICD-9 and DSM) in a large, multi-disciplinary behavioral health system.
  2. Associates degree or equivalent combination of education and experience.
  3. Three to five years related experience in behavioral health billing and insurance claims.
  4. Demonstrated knowledge of and experience with behavioral health insurance claims, benefits claims, and ability to independently resolve problems of ordinary difficulty.
  5. Demonstrated excellence in organizational and interpersonal skills.
  6. Demonstrated competence in working effectively in an interdisciplinary and multicultural environment.
  7. Demonstrated familiarity with electronic medical record and billing software and Proficiency in Microsoft Office.

PREFERRED QUALIFICATIONS

  1. Previous experience working in and/or with a campus mental health environment.

To Apply: For full consideration, applicants should apply online using Husky Hire to submit your: 1) Cover Letter; 2) Resumé; and Three Letters of Recommendation. Reference Job Search #2012466. Please send all files in either Word or .pdf. Deadline for review of applications is May 4, 2012.



Overview of CMHS



AFSCME Clerk Typist

The University of Connecticut at Storrs, Counseling & Mental Health Services (CMHS) is seeking a Clerk-Typist for a permanent ten-month position, as part of a multidisciplinary, multicultural university campus-based mental health team. Under the general direction of the CMHS Director, responsibilities include:

  1. Checks patients in and out for their appointments using computerized systems.
  2. Makes and maintains patient and staff schedules in centralized calendar software.
  3. Captures insurance and patient demographic information and inputs to computerized systems to ensure completeness of data.
  4. Posts payments to patient accounts; includes data entry of cash, checks, and credit card payments from patients and/or insurance companies.
  5. Receives and directs students and visitors; handles routine requests for information concerning services and financial matters relevant to services.
  6. Answers telephone, transfers calls, and takes messages; sends correspondences and statements.
  7. Prepares cash deposit slips; maintains logs and files as needed.
  8. Assists with special projects as directed by supervisors.
  9. Responds to requests for information and provides assistance in solving a variety of problems of ordinary difficulty, based on knowledge of the procedures, practices and past experience.
  10. Performs duties with a commitment to multicultural issues in the work setting.
  11. Works closely and cooperatively with other business related offices relevant to the transactions of daily business.
  12. Maintains strict behavioral health confidentiality standards in all duties.

MINIMUM ACCEPTABLE QUALIFICATIONS

  1. Demonstrated ability to perform basic clerical tasks.
  2. Demonstrated excellence in organizational and interpersonal skills.
  3. Demonstrated attention to details.
  4. Demonstrated interest to ongoing learning about University and insurance company regulations and procedures.
  5. Demonstrated competence in working effectively in an interdisciplinary and multicultural environment.
  6. Demonstrated familiarity with electronic medical record and billing software and Proficiency in Microsoft Office.
  7. Demonstrated excellence in patient service and customer relations.

PREFERRED QUALIFICATIONS

  1. Previous experience working in and/or with a campus mental health environment.
  2. Previous experience working in and/or with behavioral health care system.

To Apply: For full consideration, applicants should apply online using Husky Hire to submit your: 1) Cover Letter and 2) Resumé. Reference Job Search # 2012467. Please send all files in either Word or .pdf.

Candidates should also include Names and Contact information for three professional References. Deadline for review is: April 27, 2012.



Overview of CMHS

This is one of the most exciting times to be at CMHS! With new leadership, many new staff, projected growth, and the resources to make it happen, opportunities abound at CMHS! CMHS is housed within a 7,000 square foot facility providing excellent office space, a break room, and a conference/training room. At present, CMHS utilizes a brief treatment model of up to 12 sessions of individual therapy per academic year. Therapy groups, generally comprised of 6-10 students, are offered as a core clinical service alongside individual services. Visits for both group treatment and medication management are unlimited. CMHS staff also provide 24/7 emergency services. The total number of student visits to CMHS in 2010-2011 was ~8,000 and has been steadily growing over the last four years. CMHS also highly values and provides outreach and consultation services to ~5000 individuals annually as well as a well integrated training program. CMHS also will be inviting onsite its first pre-doctoral interns in psychology for the 2012-2013 year. Lastly, CMHS has developed an AOD intervention service on campus which is the first of its kind. CMHS is a highly valued, integrated, respected, and sought after office of Student Affairs. Find out more about us at: www.counseling.uconn.edu or www.suicideprevention.uconn.edu!

The current staff organizational structure of CMHS consists of the following:

  • Director (1)
  • Psychiatrist (2)
  • Nurse Practitioners (2)
  • Clinical and Counseling Psychologists (6)
  • Psychiatric Social Workers (4)
  • Administrative Services Specialist (1)
  • Administrative Assistant (1)
  • Office Assistant (1)
  • Graduate Assistants (Practicum) (4)

Student Health Services

The mission of the University of Connecticut Student Health Services (SHS) is to promote the lifelong physical and emotional well-being of UConn students. The department is comprised of a multi-disciplinary team that provides high quality, cost-effective primary care, health promotion, and educational outreach. The Student Health Service is fully accredited by the Accreditation Association of Ambulatory Health Care Facilities.

A wide range of services are offered to students, including primary health care, acute care, in-patient care, laboratory, radiology, and pharmacy. Specialized services and programs include a women's clinic, allergy clinic, sports medicine, nutritional counseling, health and wellness education, a cold self-care center, HIV antibody testing, special health clinics, and substance abuse prevention education. The Student Health Services, a department within the Division of Student Affairs, and has over 100 staff that work in the various units of SHS and an annual operating of $9.5 million.

UConn Background

Founded in 1881, the University of Connecticut (UConn) is the state's flagship institution of higher learning. Since its inception as an agricultural school, the University has grown to include 13 Schools and Colleges at its main campus in Storrs, separate Schools of Law and Social Work in Hartford, five regional campuses throughout the state, and Schools of Medicine and Dentistry at the UConn Health Center in Farmington.

UConn is a Land Grant and Sea Grant College and a Space Grant Consortium institution. The University spans 4,104 acres at its main campus and five regional campuses, and an additional 162 acres at the UConn Health Center in Farmington.

Having celebrated its 125th anniversary, the University of Connecticut stands as a school of choice for academically talented students. For eight consecutive years, UConn has been ranked as the top public university in New England. While the total applications for admissions have doubled in ten years, the number of out-of-state students has skyrocketed. For Fall 2011, more than 10,000 out-of-state students applied for fewer than 1,000 seats in the first year class. The University recently welcomed more than 100 high school valedictorians and salutatorians to UConn’s Class of 2011.

UConn is in the top 15% on The Princeton Review 2006 selectivity scale. Designated as a Carnegie Foundation Research University-Extensive institution, a distinction shared by fewer than four percent of America’s higher education institutions, UConn has more than 70 research centers where faculty, graduates and undergraduates explore everything from improving human health to enhancing public education and protecting the country’s natural resources. The University is undergoing an amazing transformation. UConn is renewing, rebuilding and enhancing its campuses through an unprecedented $2.3 billion, 20-year state investment in the University’s infrastructure. For 12 years running, UConn has been rated by U.S. News & World Report as the #1 Public University in New England and today also ranks among the top 30 public universities in the nation.

UConn is proud of its statement on diversity as well as its non-discrimination and non-harassment policies which includes people based on: Race; Color; Religion; Ethnicity; Age; Gender; Marital status; National origin; Ancestry; Sexual Orientation; Genetic information; Disabled veteran; Veteran status; Physical or mental disabilities (including learning disabilities, mental retardation, past/present history of a mental disorder); and Prior conviction of a crime. A process is currently underway to discuss the addition of gender identity and gender expression.

The Student Body

The undergraduate population at UConn has grown to over 17,345 students at the Storrs campus. There are also over 4536 graduate and professional students enrolled in the University. With the addition of attractive new housing options, UConn now boasts the highest percentage of students living on campus of any public university in the United States (72 percent). Approximately 11,600 students live in campus residential facilities. The student body as a whole is exceedingly bright and capable. As the institution has risen in prominence to a top research institution in the nation, many students are making UConn their first choice. Forty-four percent of entering freshman in fall 2005 graduated in the top 10% of their high school class. Approximately 8% of the UConn entering freshman class is enrolled in the nationally recognized Honors Program. These students, who are chosen through a competitive selection process, on average were ranked in the top four percent of their high school graduating class. With an overall acceptance rate of 51%, US News & World Report ranks UConn as a “more selective” institution. UConn’s Fall 2011 entering class at all campuses included 110 valedictorians and salutatorians, nearly three times the number who enrolled in the freshman class in 1995. The first year retention rate is 92% which ranks UConn among the top 25 public universities in the nation.

In addition to their academic studies, students are active in co-curricular activities. Athletics within this championship NCAA Division-I institution has created the phenomenon known among UConn students as "Huskymania" and many participate in and/or follow varsity, club, and intramural sports. There are over 550 student organizations ranging from honor societies, arts, media, and cultural interest groups in which students are engaged. Involvement in Greek life is also available with approximately 8% of the male and 7% of the female student body participating in fraternities or sororities.

Currently, 77% of undergraduate enrollment comes from in-state and the majority of hail from the northeast. The student body is diverse with approximately 17% of under-graduates describing themselves as affiliated with underrepresented groups. Fifty percent of undergraduate students are female. International students comprise two percent of the student body. The average SAT score of entering freshmen is 1221.

The Campus

UConn is engaged in a building program that is the envy of most university presidents. To date, the landmark UCONN 2000 construction program has created more than 8.1 million square feet of new and renovated space for research, teaching, living, and learning. Recently completed projects include award winning buildings for the School of Business, the School of Pharmacy, the School of Engineering and the departments of chemistry, biology-physics and agriculture-biotechnology. Throughout the University system, classrooms and laboratories are being built and renovated at a remarkable rate, placing UConn’s facilities among the very best of the nation’s public research universities. More than 100 classrooms have been completely refurbished with voice, video, and data capabilities added. Residential living environments have also been evolving to include the latest innovations nationally in university housing with additions. All of these cutting-edge facilities offer learning environments with a focused approach toward helping students succeed academically and interpersonally. The Student Union has just completed a two-phase $62.8 million expansion that has added a food court, retail space, and a 500 seat movie theatre. The last addition, completed in August 2006, brings together for the first time, all six cultural centers, with the Asian American Cultural Center, Puerto Rican and Latin American Cultural Center, Rainbow Center, and Women's Center located on the fourth floor and the African American Cultural Center and the International Center in the newest area of the Student Union building.

The Storrs campus is comprised of 4,108 acres and is a town-within-a town. Transportation is convenient; students walk to classes or ride University shuttle buses. The graceful design of the campus pedestrian core encourages foot traffic, inviting students to gather for discussions and to become engaged in the rich and dynamic life of the University. The state-of-the-art Homer Babbidge Library is the intellectual center of University life. Containing more than 500 computers, 2.5 million books, and nearly 25,000 journals, as well as 180,000 maps and 35,000 reference sources, it provides 24-hour study lounges and a gourmet café. UConn is also in continual building with two new classroom buildings in current construction with a total of +10, 000,000 square feet of building space.